Refund policy

While all of our products are made using custom measurements or personalized names, we understand that it can be difficult to gather accurate measurements for some dogs. Although we do not accept returns, it is important to our company that all of our customers feel satisfied with their products, and we always work with our clients in ensuring proper fits, and are happy to make adjustments at no cost. Most times if there needs to be some adjustments made, this can be done on your end with guidance. The only fee you will pay is the shipping cost to make the modifications. If you have any questions regarding our products or measuring process please reach out to us, and we will be happy to guide you in the right direction.